DELIVERY & RETURNS POLICY

We ship worldwide to more than 120 countries through our logistics partners DHL, FedEx Express, Posteitaliane, and Aramex Global Shopper.

FREE WORLDWIDE SHIPPING IS AVAILABLE ON ALL ORDERS.

Free shipping transit time is typically 10-20 business days longer than Express Services.

The below Express Services are also available:

 

ZONE 1  |  SERVICES TO EUROPE
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Malta, Romania, Slovakia, Slovenia, Spain*, Sweden

Post Delivery in 4-8 working days
Standard Delivery in 3-5 working days
Express Delivery in 2-3 working days


*Canary Island excluded – Canary Island falls under Zone 4 below.

 
ZONE 2  |  SERVICES TO UNITED KINGDOM, USA, CANADA, & RUSSIA
Postal service is not available to these countries

 

Standard Delivery in 5-10 working days
Express Delivery in 2-5 working days
 
 
ZONE 3  |  SERVICES TO OTHER COUNTRIES
China, United Arab Emirates, Philippines, Japan, Kong Kong, Indonesia, Malaysia, Singapore, Thailand, Saudi Arabia, Australia, Puerto Rico, New Zealand

 

Express Delivery in 2-5 working days

 

ZONE 4  |  SERVICES TO OTHER COUNTRIES
All other countries not listed above

Express Delivery in 15-20 working days

 

 

IMPORTANT INFORMATION
Shipping costs are to be considered VAT excluded and are to be paid by the buyer. For direct shipments to USA, if the order value is below 800 USD custom duties are not applied. For shipments to Zone 3 and Zone 4 countries, the customs duties and fees may be applied depending on the regulations of the country of destination of the goods. Please contact your local customs office for more information.

 

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. You can also track your order by clicking “Track My Order” at the top of the screen, or from your Account page.If you have any other questions, please open a Live Chat with our support team and we will do our best to help you out.


ORDER CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

 
REFUNDS
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensures you’ll receive your order on time and as described.Our highest priority is to make you happy, so everyone who shops at Big City Trends receives the following guarantees:

 

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time (as per the service tables above);
  • full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 7-day money back guarantee. Just send us a message on Live Chat or contact us at [email protected] and we will refund the purchase price.


EASY RETURNS
All our products are backed with 7-day money back guarantee. Just contact us and we will refund the purchase price.We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! Return shipping will be at your expense.Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!Please do not send your purchase back to us unless we authorise you to do so.